Shipping & Returns
At Extraction Art Studio I want your experience to be a positive one. It’s my mission to ensure you are delighted with your selection of artwork and that it works perfectly in the place you have in mind for it.
I have tried to be as transparent as possible with my shipping and returns policy but if there is something that you want to discuss, please get in touch by emailing extractionart@gmail.com.
If there is something you’re not happy with, please get in touch and I will work with you to overcome this.
SHIPPING POLICY
Delivery
Free shipping UK.
International delivery £50, depending on the size of the artwork.
If you require shipping internationally, please email me at extractionart@gmail.com and we can work out the exact cost of your delivery.
Delivery times
If paintings/ prints are in our gallery they are sent out on the same day (Monday - Friday), if ordered before 2pm. Arrival of artwork/artworks are within 48hours of dispatch.
If an item isn’t in stock, it can take up to 7 days to have a print created especially for you. If this is the case, I will be in touch personally to discuss the timeframes with you to ensure they are suitable.
Please email extractionart@gmail.com if you’d like to check before buying if it will be sent out on the same day or if delivery will be longer. For example, if bought on a Sunday at 2pm the work will be sent out by 5pm on Monday with delivery on Wednesday.
Once a piece of artwork is dispatched, tracking will be sent to you with an estimated delivery date.
For next day delivery, please email me directly on extractionart@gmail.com and I can give you an individual price for this.
If in stock, your artwork is guaranteed to be with you within 5-7 days unless we email or call you to let you know that it will be longer.
Contact us
Please contact us if you have any questions by emailing us at extractionart@gmail.com
RETURNS POLICY
Thank you so much for your purchase. I really do hope that you're delighted with your artwork from Extraction Art Studio. You do, however, have every right to change your mind. If you're not happy with anything, you can return it to me for a full refund. Please see below for more information on the Extraction Art Studio return policy.
Returns
We offer a 14 Day Money Back Guarantee when you buy online through www.extraction-art-studio.com. However, if you buy from one of our gallery sites or at an art fair then you buy the work as seen.
The buyer is liable for the cost of the return shipping to the artist. Please contact extractionart@gmail.com if you have any questions.
If you are not completely satisfied with your artwork then please email me directly at extractionart@gmail.com to discuss your reasons for wanting to return your artwork. I will then work closely with you to resolve this matter. All artwork need to be returned within 14 days of receiving it.
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The cost of returning the item will be the responsibility of the buyer. When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, we advise you to opt for a signed for delivery service. It can take up to 7 days for the item to reach its destination.
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We will not accept returns for items that have been damaged post-delivery.
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You must return the goods within 14 days of your receipt of the artwork with both artwork and all packaging in their original condition, securely wrapped, including our delivery slip and at your risk and cost.
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After we have received the artwork and checked the item thoroughly, we will refund you via your original payment method. Please allow at least 10 days from the receipt of your item for your refund to be processed. I will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please email me extractionart@gmail.com to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please email me at email extractionart@gmail.com.